Last Updated: [February 2026]

SnapBook AI (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Business Information

Business name

Contact name

Email address

Phone number

Website URL

Calendar integrations

2. Customer Data (Processed on Behalf of Clients)

When providing our services, we may process end-customer data on behalf of our clients, including:

Names

Phone numbers

Email addresses

Appointment details

Communication history

We process this data solely for the purpose of delivering our services.

3. Website Data

When you visit our website, we may collect:

IP address

Browser type

Device information

Pages visited

Time spent on site

This may be collected via cookies or analytics tools.

4. How We Use Information

We use collected information to:

Provide and manage our AI appointment setting services

Respond to enquiries

Schedule demos

Improve our services

Communicate with clients

Comply with legal obligations

We do not sell personal information to third parties.

5. Third-Party Services

SnapBook AI uses third-party platforms and service providers to deliver its services, including but not limited to:

These providers may process data in accordance with their own privacy policies.

We take reasonable steps to ensure these providers maintain appropriate data protection standards.

6. SMS & Communication Data

When using SnapBook AI’s messaging services:

Messages may be stored for operational and quality purposes.

Communication data may be retained to support booking functionality and system optimisation.

Clients are responsible for ensuring that their customers have provided appropriate consent to receive communications.

7. Data Storage & Security

We take reasonable technical and organisational measures to protect personal information from:

Unauthorised access

Disclosure

Alteration

Loss

However, no internet-based service can guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

Provide our services

Meet contractual obligations

Comply with legal requirements

Clients may request deletion of their data upon termination of services.

9. Access & Correction

You may request access to or correction of your personal information by contacting us at:

[[email protected]]

We will respond within a reasonable timeframe.

10. Cookies & Tracking

Our website may use cookies and similar technologies to:

Improve user experience

Analyse website traffic

Optimise performance

You may disable cookies through your browser settings.

11. International Data Transfers

Some third-party providers may store or process data outside Australia. By using our services, you acknowledge that data may be transferred internationally in accordance with applicable laws.

12. Client Responsibilities

Clients using SnapBook AI are responsible for:

Ensuring lawful collection of customer data

Maintaining compliant opt-in language

Complying with spam and telecommunications regulations

SnapBook AI acts as a service provider and data processor for client data.